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Description
SPECIFICATIONS
Brand Name: YBQJOO
Closure Type: Lace-up
Department Name: ADULT
Fit: Fits true to size, take your normal size
Gender: Men
Hign-concerned Chemical: None
Insole Material: EVA
Lining Material: PVC
Model Number: 698
Origin: Mainland China
Outsole Material: RUBBER
Pattern Type: Solid
Season: Spring/Autumn
Shoes Type: Derby Shoes
Toe Shape: Pointed toe
Upper Material: PU
Upper coverage: Not above ankle
Upper fixing method: sticking
Whether waterproof: No
Whether with metal toe cap: No
Shipping & Return
1. Eligibility for Returns
At Souqblu, we aim for 100% customer satisfaction. However, due to the nature of dropshipping, our return policy applies under the following conditions:
- Damaged or Defective Items: If the product is damaged, defective, or significantly different from the description, you can request a return or refund within 7 days of receiving the item.
- Wrong Item Received: If you received an incorrect product, please contact us within 7 days with clear images of the received item.
- Non-Returnable Items: Certain items, such as intimate wear, personal hygiene products, or customized orders, are not eligible for returns.
2. Return Process
- Contact Us: Email our support team at [email protected] within 7 days of receiving your order, mentioning your order number and attaching photos (if applicable).
- Approval & Instructions: Our team will review your request and provide return instructions if eligible.
-
Return Shipping:
- If the product is defective or incorrect, we may offer a free replacement or refund without requiring a return.
- In some cases, customers may need to return the product to a local or supplier’s warehouse, with shipping costs covered by the customer unless otherwise stated.
- Refund Processing: Once the return is received and inspected, we will process your refund within 5-10 business days via the original payment method.
3. Cancellations & Order Changes
- Cancellation Before Shipping: Orders can only be canceled within 24 hours after placing them. After this period, cancellation is not possible.
- Address Changes: Address modifications are only allowed before order processing begins.
4. Refunds
Refunds will be issued under the following conditions:
- The item is lost in transit.
- The item is damaged, defective, or incorrect.
- The order was canceled within the allowed time frame.
Refunds will not be granted for:
- Delays in shipping due to customs or external factors.
- Change of mind after receiving the product.
- Incorrect address provided by the customer.
5. Contact Us
For any return-related inquiries, reach out to us at [email protected].
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