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Description
SPECIFICATIONS
Brand Name: Ngouxm,CHAXIAOA
Closure Type: Lace-up
Department Name: ADULT
Fashion Element: Shallow
Fit: Fits true to size, take your normal size
Flats Type: basic
Insole Material: Microfiber
Item Type: flats
Lining Material: poly urethane
Occasion: Casual
Origin: Mainland China
Outsole Material: RUBBER
Pattern Type: Solid
Season: Spring/Autumn
Style: LEISURE
Toe Shape: round toe
Upper Material: Split Leather
About size
Please choose size according to the foot length (from heel to toe )!
Different country different material have different size standard .
So our US size ,Europe size may have some different with yours.
Pls measure foot length at first and then choose size correspondingly.
The size number marked in shoe outsole is China size number, not European size.
Size 35 = foot length 22.1 cm-22.5 cm
Size 36 = foot length 22.6 cm-23.0 cm
Size 37 = foot length 23.1 cm-23.5 cm
Size 38 = foot length 23.6 cm-24.0 cm
Size 39 = foot length 24.1 cm-24.5 cm
Size 40 = foot length 24.6 cm-25.0 cm
Size 41 = foot length 25.1 cm-25.5 cm
Size 42 = foot length 25.6 cm-26.0 cm
Size 43 = foot length 26.1 cm-26.5 cm
About after-sales
If you have any questions about the shoes you receive, you can contact us and we will provide you with a free return or exchange, or refund you directly.
About shipment
1.Tracking information will usually be updated in 8- 72 hours.
2.Normally it will take 7- 30 days to arrive, the speed of customs clearance & shipping in buyers country that decides it arrive faster or delay, please understand.
3.Usually,order comes without shoes box,only a pair of shoes.But if you need a box,please contact us to increase the price.
About chromatic aberration
Due to the different contrast of personal monitors, there may be slight color difference between the picture and the actual product.
About smell
New shoes that have just left the factory may smell like raw materials, but this is not a quality problem.
I hope it can be understood.
The smell will dissipate after being placed in a ventilated place for a period of time
The feedback
1.If you are satisfied with your order, please leave us all 5 stars including Item as Described. Communication and Shipping Speed.
2.if you think we can do better,please contact with our Customer Service first.We will give you a satisfied answer.
TIP:If your feet are fat or wide,we suggest you choose one size larger.
Shipping & Return
1. Eligibility for Returns
At Souqblu, we aim for 100% customer satisfaction. However, due to the nature of dropshipping, our return policy applies under the following conditions:
- Damaged or Defective Items: If the product is damaged, defective, or significantly different from the description, you can request a return or refund within 7 days of receiving the item.
- Wrong Item Received: If you received an incorrect product, please contact us within 7 days with clear images of the received item.
- Non-Returnable Items: Certain items, such as intimate wear, personal hygiene products, or customized orders, are not eligible for returns.
2. Return Process
- Contact Us: Email our support team at [email protected] within 7 days of receiving your order, mentioning your order number and attaching photos (if applicable).
- Approval & Instructions: Our team will review your request and provide return instructions if eligible.
-
Return Shipping:
- If the product is defective or incorrect, we may offer a free replacement or refund without requiring a return.
- In some cases, customers may need to return the product to a local or supplier’s warehouse, with shipping costs covered by the customer unless otherwise stated.
- Refund Processing: Once the return is received and inspected, we will process your refund within 5-10 business days via the original payment method.
3. Cancellations & Order Changes
- Cancellation Before Shipping: Orders can only be canceled within 24 hours after placing them. After this period, cancellation is not possible.
- Address Changes: Address modifications are only allowed before order processing begins.
4. Refunds
Refunds will be issued under the following conditions:
- The item is lost in transit.
- The item is damaged, defective, or incorrect.
- The order was canceled within the allowed time frame.
Refunds will not be granted for:
- Delays in shipping due to customs or external factors.
- Change of mind after receiving the product.
- Incorrect address provided by the customer.
5. Contact Us
For any return-related inquiries, reach out to us at [email protected].
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